How will I know when my order will be delivered?
When sending you an Order Acknowledgement, we will provide an indication as to when you can expect your goods to be delivered. Due to the wide range of furniture we offer, from a wide range of manufacturers, delivery ranges depending on the product from next day to up to 4 weeks (this is common on made-to-order products, which offer personalisation options).
We book in deliveries that have had a longer lead time, usually one or two days prior to delivery. This will be either via email or over the phone – so please make sure to give us up-to-date details!
How will my furniture be packaged?
Commonly, we will not palletise orders. In certain circumstances, e.g. such as particularly large orders, items may be palletised for ease of transport as well as reducing the risk of goods becoming damaged. In the event of an order being palletised, our couriers unfortunately will not be able to open pallets and transport individual goods due to insurance purposes. Therefore, any pallets and packaging will be left with you for recycling or disposal.
I do not have a PayPal account. Can I still pay?
Yes you can! If you do not have a PayPal account, please select the option 'I don't have an account' on the login screen to continue to process your card payment safely and securely.
I do not live within Mainland UK. Can I still order furniture?
We wholeheartedly welcome international orders! We are working hard to offer online customers amongst the most competitive shipping and handling prices, regardless of location. Unfortunately, prices for shipping and handling vary case-to-case, so we are unable to offer blanket international shipping costs. If you would like to receive a personalised quote for international shipping/ handling to your address, please email us with your location at firstname.lastname@example.org or phone our head office on 01480 260140. If you have any further queries relating to shipping, please contact us and we will be happy to help!
What if my goods are damaged?
We work with some of the best office furniture suppliers in the country, so damages are rare and far between. In the unlikely event of an item arriving to you in a damaged condition, please advise us of this within 24 hours of receiving the goods via email at email@example.com. Alternatively, you may call our customer services team on 01480 260140. If emailing, please attach photographic evidence of the damage. In this event, we will work hard to get back to you as soon as possible and send replacement products as deemed appropriate.
We strongly advise you to inspect goods at time of delivery and to advise the carrier’s driver accordingly. If, for any reason, you are unable to inspect the goods, please sign the consignment note as ‘unexamined’. Should the note be signed as ‘received in good condition’, you may be liable for damages.
What protection is there for orders?
All of our consignments are traceable and require a signature upon delivery for security reasons. This guarantees the secure delivery and safe passage of your items.
What will happen if I miss my delivery?
Deliveries may arrive at any time between 7AM and 6PM, so please ensure someone is available to receive the delivery between these times. If no one is able to take delivery, there will be a re-delivery charge as per our standard rates.